Agreed. I thought they were saying they worked for US customs and they would send you a used battery instead of the one you ordered. Which makes no sense but thats how it read. I also wanted more context and agree that OP reacted strangely to your request for elaboration.

He’s also full of shit. If you get batteries from a reputable source (most shops use something akin to MobileDefenders or MobileSentrix), you’re generally fine. Shit, just before I left, my shop had secured a deal with Apple to get first-party, new batteries stocked. Black magic legal fuckery, probably.

If the pay had been there, I would still be doing that work. It was enjoyable and people were usually extremely grateful.

I remember there was one teenage girl in tears because she was afraid to tell her parents she had broken her phone. AT&T, the worthless sacks of shit, told this poor kid it’d be $200+ to get it repaired, she’d have to have it shipped off, and the phone she got back wouldn’t actually be hers.

I told her I could have her XR’s screen replaced for $120, and it would take me about 45 minutes, and I’d never seen a kid so relieved. Little things like that make customer service bearable.