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submitted 1 year ago by alessandro@lemmy.ca to c/pcgaming@lemmy.ca
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[-] neshura@bookwormstory.social 19 points 1 year ago

Would be nice if devs today would still offer demos so that people can see if the games even run on their system.

The Steam refund policy pretty much serves this purpose nowadays. Since the refund is auto accepted if you have 2h or less in play time and bought the game less than two weeks ago. After that you still have good odds for a refund but you'll have to actually explain why you want one ("game gets too slow toward late game" would be a reason that would very likely get your refund granted)

Nobody forces you to buy DLC either, there is plenty of content in the free updates. Plus there are always sales if you really want a DLC and from historical precedent Paradox offers decent discounts even on recent DLCs and massive discounts on older ones.

[-] ILikeBoobies@lemmy.ca 2 points 1 year ago

When did they make it auto accepted? I had a refund denied after 15 minutes when I said it caused motion sickness

[-] arin@lemmy.world 3 points 1 year ago

I think if you're within 2 weeks since purchase and within 2 hours of playtime it's auto accept

[-] neshura@bookwormstory.social 4 points 1 year ago

The 2 week part is usually what gets people, they seem to be pretty lenient on the time requirement

[-] neshura@bookwormstory.social 2 points 1 year ago* (last edited 1 year ago)

Completely forgot to answer your question... IIrc it was sometime after 2018, they lost a court battle in Australia and decided to adopt a slightly more lenient than required refund policy globally afterwards.

[-] neshura@bookwormstory.social 2 points 1 year ago

Not sure in your case but I'd guess it has been over 2 weeks since purchase. The auto accept part is literally stated in their refund policy:

It doesn't matter. Valve will, upon request via help.steampowered.com, issue a refund for any reason, if the request is made within the required return period, and, in the case of games, if the title has been played for less than two hours.

As well as

There are more details below, but even if you fall outside of the refund rules we’ve described, you can ask for a refund anyway and we’ll take a look. Consumers in some jurisdictions may have additional rights to a refund in circumstances where the game is faulty.

which is ambiguous and, from my experience, is definitely applied when the time played exceeds 2 hours.

this post was submitted on 17 Oct 2023
156 points (98.1% liked)

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