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this post was submitted on 17 Oct 2023
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Games
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Strong-arming your customers is a terrible strategy in the long term. You're counting on your customers staying not because they like your product, but because they have no better choice available, or the switching cost is too great, so they're forced to stay. This can get you extra short term profit but almost ensures long-term doom. Your customer is going to drop you like a rock at the first opportunity, and eventually that opportunity will always come.
Absolutely.
But greedy short-sighted fucks will chase short-term profits over long-term relations or sustainability.
Every single customer account I've been involved with and that we've lost, I have a paper trail of warnings I've flagged but were ignored.
Squeeze them enough and they'll drop you at the first occasion.