673
you are viewing a single comment's thread
view the rest of the comments
view the rest of the comments
this post was submitted on 09 Jul 2023
673 points (99.3% liked)
Ask Lemmy
26749 readers
456 users here now
A Fediverse community for open-ended, thought provoking questions
Please don't post about US Politics. If you need to do this, try !politicaldiscussion
Rules: (interactive)
1) Be nice and; have fun
Doxxing, trolling, sealioning, racism, and toxicity are not welcomed in AskLemmy. Remember what your mother said: if you can't say something nice, don't say anything at all. In addition, the site-wide Lemmy.world terms of service also apply here. Please familiarize yourself with them
2) All posts must end with a '?'
This is sort of like Jeopardy. Please phrase all post titles in the form of a proper question ending with ?
3) No spam
Please do not flood the community with nonsense. Actual suspected spammers will be banned on site. No astroturfing.
4) NSFW is okay, within reason
Just remember to tag posts with either a content warning or a [NSFW] tag. Overtly sexual posts are not allowed, please direct them to either !asklemmyafterdark@lemmy.world or !asklemmynsfw@lemmynsfw.com.
NSFW comments should be restricted to posts tagged [NSFW].
5) This is not a support community.
It is not a place for 'how do I?', type questions.
If you have any questions regarding the site itself or would like to report a community, please direct them to Lemmy.world Support or email info@lemmy.world. For other questions check our partnered communities list, or use the search function.
Reminder: The terms of service apply here too.
Partnered Communities:
Logo design credit goes to: tubbadu
founded 1 year ago
MODERATORS
I worked for a company that was also a small ISP. If the internet service for our clients went down we were not allowed to tell them the truth. We either had to blame the upstream provider, or act like we had just heard about it and were looking into it.
I worked for a major isp in the late 90s supporting dialup, used to be queues of up to 4 hours to get through, it was heavily oversubscribed and people constantly getting busy tones when trying to connect, this wasn't a problem that was going to be fixed anytime soon. Often you'd answer he phone and find people snoring who had fallen asleep waiting to get through, youd shout to wake them up then hang up. You also had to be creative with answrs when they did get through like giving them a code to put in front of their number when dialling in 'to bypass the queue ' by the time they'd ring in again and get through your shift was over and they were irate with someone else.