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I am a level 1 help desk tech at an MSP. I've been at this job for a year. I've been working in IT for 1.5 years, though.

I have my yearly review coming up and I have no idea what kind of questions to ask. I'm drawing a total blank.

I do know that I am being prepped to become a level 2 tech, but I'm not there yet.

My company is small and I can be totally open and honest with my boss.

I'm still anxious though.

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[-] Dave@lemmy.nz 15 points 11 months ago

If you're on the path to level 2, ask what you need to get there.

If you can get specific feedback then you can work on those things, and it also shows your boss that it's your goal so they can help you work towards it.

[-] LaunchesKayaks@lemmy.world 6 points 11 months ago

I know that I have to get a specific Microsoft cert to get discussions on a promotion started. I attempted the cert exam and failed pretty badly. Gotta study more.

I plan on asking for specific feedback and how I can improve and all that.

[-] Dave@lemmy.nz 2 points 11 months ago

Would it be helpful to ask for suggestions on getting better at the exam stuff, or do you already have what you need and just need to put in the study time?

[-] LaunchesKayaks@lemmy.world 3 points 11 months ago

I have loads of resources, so I just need to study.

[-] shalafi@lemmy.world 1 points 11 months ago

Any chance of getting hands-on experience? Spin up some VMs to play with?

[-] LaunchesKayaks@lemmy.world 1 points 11 months ago

I could look into that. I got a udemy course on sale that has simulations and stuff. If those don't cover what I am struggling with, I can totally see if we can spin up some temporary vms

[-] shalafi@lemmy.world 1 points 11 months ago* (last edited 11 months ago)

Don't have any MS certs myself, but the conventional wisdom is this: Answer how you think Microsoft wants you to answer. If there are two correct answers, go the Microsoft way.

I know that's a little nebulous at your experience level. Wish I had some examples, been a few years since I looked at it.

this post was submitted on 19 Dec 2023
65 points (97.1% liked)

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