oh it gets worse my friend.

Adobe doesn't let you cancel your subscription plan if you have a payment due. It doesn't even let you remove your banking details if your payment failed.

Well, the website says you can't, and it won't let you do it. But if you yell and scream at the AI support chatbot for long enough so it lets you talk to an actual person, well they can do it for without a problem and with no questions asked.

Their service is built for the purpose of squeezing as much money out of you as they can, I'm guessing the options to delete your own files and to have support do something for you exist only so they don't get taken to court and can go "😇" at the end of the day

edit: they also don't let you remove your account if your payment failed :) even if it failed so hard it cancelled your plan, they still expect money, and as long as they do the option to remove your account just redirects you to updating your billing details. This can again be solved by talking to support. So there is no actual reason for it, it's just there to get you to pay them