I sometimes get IT support calls where people will just saying something is asking for a password or giving them a notification. I usually just tell them to login and everything is ok, or just to read it back to me. Its never anything unusual that would throw up red flags security wise that I would think would sketch out a user. Its like there just surprised by the popup. More often than not, they didn't need any help. I still can't figure this one out, but I still "fix" it I guess.