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this post was submitted on 11 May 2024
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It seems that steam pulls refunds directly revenue in most cases which means that the publishers and studios feel an immediate impact in their numbers from them.
Valve may choose to absorb some of the refunds but I don’t see why they would. Sony made the games unplayable in certain regions while telling Steam they wanted the game sold in those exact regions beforehand. They misused the store and I’m sure they paid dearly for it with those refunds.