so all they’ve got is the qualifications on the resume to judge them by.

This sounds good on paper, but the actual hiring decision is almost always based on interview vibes, sorry to say.

I have spent years in a professional environment, I can safely say that 90% of all the serious, disruptive issues we have on teams come from people who have unusual personalities or strong sense of entitlement and have to have things on their own time-frame expectations. or people who rub other team members wrong and this is where a manager who is perceptive and emotionally intelligent is critical, and why having those social skills puts you in a favorable position for advancement.

I would actually rather have someone with lacking qualifications who can learn to do the job and makes everyone else comfortable, than someone who irritates everyone but doesn't need much help with the work. One is far more detrimental to productivity and meeting goals than the other. I can train you to enter data. I can't train you to stop being a freak around women or to understand that you can't expect schedules to revolve around your rent checks or the latest fight you had with your SO. I will always do my best to help everyone but if one person is dragging everyone down, they're the first to go.