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this post was submitted on 12 Jul 2024
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A Boring Dystopia
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You misunderstand. We aren't unaware or ignoring the purchasing power difference, that's obvious, everyone knows currency differs. The issue is and always has been the outsourcing to increase profit in general, regardless of country or purchasing disparity. There is no reason to use a teleconferenced cashier for a retail location other than minimizing employee pay, not just by paying the minimum required here but literally taking a local job and shipping it overseas so you can instead pay what would be a clear poverty wage here, while undoubtedly having record profits like all these companies end up with.
This makes it sound like your problem isn’t someone getting hurt; it’s someone doing well.
Everyone complains about small businesses being driven out, especially in NYC. Their two biggest costs are rent and labor, so of course they try to minimize both of them.
You know what's cheaper than hiring a cashier and teleconferencing them from the Philippines?
The owner running the cash register. You know, like nearly every non-chain restaurant in the country.
Owner could be the chef, it you know, might not want to work 12 hours a day, 7 days a week
Then don't open a restaurant if you can't even afford the minimal staff to run it.
They found a way to make it work.
So, there actually is a reason to do this beyond pay, but clearly pay is the actual reason they do it.
A restaurant has a set amount of staff. What happens if a few are sick and they have trouble finding someone to fill in?
A remote agent like this could be from a larger organization being contracted out and you'd never have to worry about not having someone to be available.
Edit: 1 person could even be managing multiple stores where they queue the person to assist you as it detects you approaching. Less ideal would be 'someone will be available in 45 seconds' type queuing.
Or they just hire enough staff to run the business in the first place. Something that used to just be how you operated a business. If the business wants to gamble on regularly operating without enough employees to cover multiple sick calls then they need to deal with the results of that decision.
Pull from other locations to cover, or God forbid, a manager actually covers a shift, or just close the location for a day if they cannot cover it. You know, what every business that operates with employees deals with.
You're making excuses and trying to find a justification for a fucking disgraceful, greedy choice by the owner of this business.
No I'm not, you're just jumping to conclusions. I clearly said it's obviously about the pay.
The actual idea has potential merit like it or not. It doesn't have to be scummy. It could be a US based corporation that pays US employees the same or more than what they'd get paid to be there in person.
The employee as I said could be managing more than 1 store, thus be providing more valuable work, and thus earning even more than they'd be earning at the restaurant, or 711, or wherever.
And they could be doing it from the comfort of their home making for a happier employee.
It just turns out that the way this has been implemented has been terrible and exploitative.
Edit: it could even be numerous ipad based kiosks around a mall where you could talk to someone and ask questions about the mall, without having to find and go to the info booth that's in a single spot (that could also have an actual person there for those that want that). There'd always be someone available since there'd be multiple people for multiple malls all trained on each mall.