428
you are viewing a single comment's thread
view the rest of the comments
view the rest of the comments
this post was submitted on 03 Aug 2023
428 points (98.0% liked)
Ask Lemmy
27008 readers
476 users here now
A Fediverse community for open-ended, thought provoking questions
Please don't post about US Politics. If you need to do this, try !politicaldiscussion@lemmy.world
Rules: (interactive)
1) Be nice and; have fun
Doxxing, trolling, sealioning, racism, and toxicity are not welcomed in AskLemmy. Remember what your mother said: if you can't say something nice, don't say anything at all. In addition, the site-wide Lemmy.world terms of service also apply here. Please familiarize yourself with them
2) All posts must end with a '?'
This is sort of like Jeopardy. Please phrase all post titles in the form of a proper question ending with ?
3) No spam
Please do not flood the community with nonsense. Actual suspected spammers will be banned on site. No astroturfing.
4) NSFW is okay, within reason
Just remember to tag posts with either a content warning or a [NSFW] tag. Overtly sexual posts are not allowed, please direct them to either !asklemmyafterdark@lemmy.world or !asklemmynsfw@lemmynsfw.com.
NSFW comments should be restricted to posts tagged [NSFW].
5) This is not a support community.
It is not a place for 'how do I?', type questions.
If you have any questions regarding the site itself or would like to report a community, please direct them to Lemmy.world Support or email info@lemmy.world. For other questions check our partnered communities list, or use the search function.
Reminder: The terms of service apply here too.
Partnered Communities:
Logo design credit goes to: tubbadu
founded 1 year ago
MODERATORS
Grew up with 2 passions- cars and computers. Wound up working at dealerships for 12 or so years.
One day I'd been with this dealer for about 4 years, I got passed over for a better position because "You're too good at what you do to move you out of it."
I'd been looking for an excuse to go back to computers, and that was it. Quit on the spot, took my tools home and started tech school.
I worked in Customer Support as one of the most senior people in the department. I wanted to be a programmer for the same company. They had many openings. They passed me up countless times saying you're for sure going to get it next time. Finally a supervisor was honest with me. They never intended to let me leave support as they knew it'd be a major loss for the Support Department if I left.
Naturally that killed my motivation and so I started not caring about the work and turned down my energy and output. Started telling the mgmt no I wont work on Support tools code anymore. I made a bunch of tools used by the support team, Dashboards, zendesk apps, lots of browser scripts to fix common problems instantly. I just would reply It's not in my job Description. Make a role for me in Support or give me one of the many programming jobs and I'll do it.
So they started writing me up for insubordination.
After the second write up I told them they were only guaranteeing that I would leave the company. I wouldn't wait for the 3rd strike and I'm out. I told them they have turned support into a Dead Sea. They would make it impossible for their best employees to stay and they would all leave, Like the water in the dead Sea, leaving only the salt, the people who don't perform / care.
Took me all of 30 days to find a programmer gig with twice the pay. I should have left them years ago. Moral of the story is this, The business doesn't give a shit about you, Don't misplace your loyalty. There is no honor in staying at workplace that doesn't work with you.
And my prediction of the Dead Sea effect taking hold after I left has shone to be quite true. When I was there, they would end the week every week with an empty bucket. Avg ticket closes per rep were 100+ (fantastic for us). After I left they haven't seen the bottom of the bucket once. It's thousands deep and avg rep is closing only half what they used to. The friends I have still there (not in support but can see tickets) say that everyone left is clueless. [
assholes. what morons.