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this post was submitted on 12 Aug 2024
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It's good you included your location.
In the US, opticians have to provide your script whether you ask for it or not.
I didn't find something as official for Canada with a 5-second web search, but this Ontario College FAQ indicates Canada has something similar.
Thanks! I had thought the same.
It all felt so forced and scummy. I am going to go back and demand all the information (politely)
Yeah, I'm currently in school for opticianry in Canada and both doctors and opticians are required to give you a written prescription that you can take elsewhere, and in most if not all provinces they have to put your PD on it too
Searching "optometrist complaint canada" seems to get the different licensing bodies. Reaching out to them would likely get some action.
If you haven't been back yet, it might be worth emailing them instead, and getting a response in writing
But I think they similarly hold the PD ransom so you can't shop around.
Or at least mine tried to do that, but I asked to see some frames behind them and snuck a peak at the notes and went elsewhere on principle.
PD is annoying, for sure. But the FTC website I linked above covers that too:
"Oh, you don't share prescriptions with the patient? I thought that was an FTC regulation. Here, let me pull that up on my phone right quick to clarify. Pretty sure they even have an email contact I can reach out to if needed."
Knowledge is half the battle. Have the info to back yourself, then hold your ground. Scummy optometrists rely on people not knowing their consumer rights.
This goes for everything. Once you're able to show them exactly where your rights are noted they usually will do it, but they always try first.
Not sure how much sway the FTC will have in Canada.
I had this happen to me during my last annual optometrist visit, they didn't list the PD (I am in the U.S.). Fortunately you can figure it out yourself on many of the online eyewear retailers, which is what I ended up doing for no extra charge.