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this post was submitted on 13 Aug 2024
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This dude ruined chipotle in so many ways. Cutting serving sizes, using lower quality ingredients, reducing employee count and training quality, just letting everything slip. He took that chain from one of the most reliable to somewhere I refuse to set foot in.
But line went up, clearly he's a genius, fail into the next role!
I agree with all those points except the serving size one. I remember reading recently that the CEO was upset about some locations skimping after people complained and sent corpos out to retrain them.
According to their PR statement.
Doesn't seem like that training stuck, at least as of June it's still wildly inconsistent.
I don't have empirical data, but I do know in 2016/17 at the height of my chipotle addiction I could get a bowl for lunch, be filled, and have enough left over for a late night snack. Last time I was there it was all "are you asking for double protein? that'll be extra"
None of it matters if they don't train them to wrap the burritos well