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You're right. They're not LLMs and they're not particularly new.
The main new part is that new techniques in AI and better hardware means that we can get better answers than we used to be able to get. Many people also realize that there's a lot of potential to develop systems that are much better at answering those questions.
So when people ask, "Why are companies investing in AI when customers hate AI." Part of the answer is that they're investing in something different than what most people think of when they hear "AI".