I’ll never forget when the internal speaker went on my first iPhone, a 3GS. I put off getting it repaired because I was so used to having to send my previous Nokias and HTCs back and being without my phone for a couple of weeks. But the warranty was about to expire, so I bit the bullet and booked an appointment to get it sorted.

Walked in to the appointment and walked out ten minutes later with a brand new phone.

That sold me on Apple’s customer support.

I will say though, that the support seems to have tanked over the past few years. That they’ll jump on any blemishes on the device as a reason to not honour the warranty. Like how the screen in my XR had a tiny burn right at the edge (I was a welder at the time and stupidly had it in the top pocket of my overalls), which they used as reason to not work on it when it kept freezing. They demanded I pay £150 for a replacement screen first, which I refused, so they returned it to me. They’d taken off the screen protector, so I then had to argue with them for weeks to get them to replace it.