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submitted 2 months ago by Not_mikey@slrpnk.net to c/memes@lemmy.world
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[-] JackbyDev@programming.dev 4 points 2 months ago

Some customer support "bots" could be considered classification problems, no? At least in so far as which department does a call get routed to.

[-] Gestrid@lemmy.ca 3 points 2 months ago

At least it's routing you to a department instead of trying to help you solve the issue yourself by showing you different help pages you already looked at before trying to contact support.

[-] null@slrpnk.net 3 points 2 months ago

If you actually looked at the help pages before contacting support, you are in the minority.

[-] howrar@lemmy.ca 2 points 2 months ago

Could be. Classification is a type of problem. LLM is a type of model. You can use LLMs to solve classification problems. There's a good chance that's what's happening here.

this post was submitted on 26 Aug 2024
1550 points (97.7% liked)

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