What was your last refund? Why did you get your last refund? (lemmy.world)

submitted 2 months ago by BlackTopHat@lemmy.world to c/asklemmy@lemmy.world

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[-] dgmib@lemmy.world 2 points 2 months ago

It was a UPS I bought on Amazon.

It arrived damaged in the box, almost certainly because the driver dropped it.

My experience with Amazon customer service was umm… fun.

click the request return button.

This item is not returnable.

call customer service

Them: “This item is not returnable”

Me “it arrived damaged”

Them: “We’ll send you an email, reply to it with evidence of damage”

reply to email sending pictures with close up of the damage

Please send the email from the same address associated with the Amazon account

resend reply from my other email

The pictures you sent are in the wrong format please resend as jpeg or pdf

convert the images and resend

The pictures you sent do not show the entire product

take new pictures from farther away

Please send pictures that clearly show the damage

😡

this post was submitted on 23 Sep 2024

81 points (96.6% liked)

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