What was your last refund? Why did you get your last refund? (lemmy.world)

submitted 2 months ago by BlackTopHat@lemmy.world to c/asklemmy@lemmy.world

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[-] tankplanker@lemmy.world 4 points 2 months ago

Hozelock adjustable long spray lance, absolutely unfit for purpose, disposable garbage that broke after 3 months.

Last refund was a nightmare as it was a purchase from Amazon and outside their 30 day window, so initially they did not want to accept the return and directed me to the manufacturer. Hozelock just refused to engage, and directed me back to Amazon, endless loop. After going round this loop I then complaining to Amazon for a solid 10 minutes and they eventually agreed to pay for pick up of the item then refund when it was picked up.

Replaced it with a more expensive Dramm lance that every part is user replaceable with available spare parts, and much less plastic components.

this post was submitted on 23 Sep 2024

81 points (96.6% liked)

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