at the restaurant i work at, we pool tips, and just cause you aren't eating in doesn't mean us in the kitchen worked any less hard on it. in fact, it's more work for me to do to-go orders, but folks seldom tip on them. it is very frustrating to me. had somebody place a $1200 order a couple weeks back, and even split 5 ways, a 15% tip on that order alone would've made it a good day, but i don't think they tipped a single cent.