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Selfhosted
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No, Njalla is. They have a history of stealing domains and banning users without explaining why and absolutely refuse to look into why a user got banned in the first place. On top of that generally terrible customer support.
I've had the complete opposite experience with 1984.hosting, support has been great and they even support GPG keys to one of their emails if you want to keep your inquires encrypted.
Interesting. I hadn't even heard of Njalla, but now I know to avoid them, thanks.