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Microsoft's AI CEO, Mustafa Suleyman, has shared his opinion after recent pushback from users online that are becoming frustrated with Copilot and AI on Windows. In a post on X, Suleyman says he's mind blown by the fact that people are unimpressed with the ability to talk fluently with an AI computer.

His post comes after Windows president Pavan Davuluri was recently met with major backlash from users online for posting about Windows evolving into an agentic OS. His post was so negatively received that he was forced to turn off replies, though Davuluri did later respond to reassure customers that the company was aware of the feedback.

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[-] dylanmorgan@slrpnk.net 30 points 2 months ago

Pro tip: when your customers don’t like your product, it’s not their fault. It’s yours, and the appropriate response is not complaining or incredulity that people don’t like it. The appropriate response is to change the product or scrap it completely.

[-] T156@lemmy.world 9 points 2 months ago

"The customer is always right" might get misused a lot, but it is correct in this instance.

If a lot of your customers don't like something, it's not something wrong with the customers.

[-] Harvey656@lemmy.world 27 points 2 months ago

He might be the dumbest ceo out there, and that is an impressive feat.

[-] Krudler@lemmy.world 21 points 2 months ago* (last edited 2 months ago)

Nope. Ballmer is and always will be the all time king R. He's the dude that had MS pilot away from handheld devices because nobody will ever use cell phones. This was when MS was the only credible mobile OS. He oversaw Vista, he oversaw 8, both of which were complete disasters.

[-] Harvey656@lemmy.world 6 points 2 months ago

Glad I covered my tracks with a well placed 'might' lol.

I forgot about that idiot and would love to go back to forgetting them.

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[-] CileTheSane@lemmy.ca 24 points 2 months ago

people are unimpressed with the ability to talk fluently with an AI computer.

I already communicate fluently with my computer. I double click an icon to communicate to my computer "open this". I type into a search field to communicate "find this string".

At no point do I want to communicate to my computer "log everything I do, then use those logs to give me something that isn't what I'm asking for."

[-] kn0wmad1c@programming.dev 20 points 2 months ago

If you think you need to blame the people for not being impressed by your product, the problem isn't with the people.

[-] nightlily@leminal.space 18 points 2 months ago

I don’t want to talk fluently with a computer, I want it to do things deterministically in a way I as a human being cannot. If I want a discussion, I have it with a human being.

[-] bagsy@lemmy.world 9 points 2 months ago

Call me old fashoined, but i like my computers to do exactly what I yell them to do.

[-] Peruvian_Skies@sh.itjust.works 4 points 2 months ago

Best typo ITT by far.

[-] jjlinux@lemmy.zip 5 points 2 months ago

Exactly, if I wanted a discussion with a computer, I wouldn't have gotten married.

[-] cv_octavio@piefed.ca 17 points 2 months ago

Never seen someone with a mind so easily blown.

[-] corsicanguppy@lemmy.ca 4 points 2 months ago

At the idea of customer choice and feedback, no less; like those things are somehow BAD.

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[-] jjjalljs@ttrpg.network 13 points 2 months ago

Business Idiots. Ed Zitron wrote a whole thing about how many business leaders are out of touch with users and their own products. They live in their own little pocket dimension with each other, and only really care about shareholders.

[-] violentfart@lemmy.world 12 points 2 months ago
[-] Assassassin@lemmy.dbzer0.com 11 points 2 months ago

Microsoft is truly the king of putting out a product that no one wanted or asked for, then wondering why no one wants it. I'm sure they will soon begin the second phase of any Microsoft product: spending a small country's GDP marketing it to try to get people to use it, despite it being prominently displayed on approximately 5 billion operating systems already.

A tried and true strategy to piss through more money than god to justify spending more money than god building the thing that no one wants. Looking at you, IE and edge.

[-] y0kai@lemmy.dbzer0.com 4 points 2 months ago
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[-] sugar_in_your_tea@sh.itjust.works 3 points 2 months ago

You know what I want MS to do? Remove all the extra crap and just be a simple OS. The desktop should use 500MB or so of memory, boot should be a few seconds, and launching programs should be a few seconds. Don't do any weird caching nonsense, I don't need tens of GBs of OS nonsense, just give me a simple OS.

I have that w/ Linux. The only value Windows provides is app compatibility. Stop trying to be anything more than that.

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[-] Quazatron@lemmy.world 10 points 2 months ago

You know what would impress me? That I would be able to start using my computer when I boot it in the morning.

As it stands I have to wait some 5 to 10 minutes before the mouse pointer decides to cooperate with me. And god forbid I attempt to start a Teams meeting, either the camera, mic or screen share will not work at all.

What the hell is this dumbass operating system doing that is more important than responding to the damn user?

Same machine, booting Linux, lets me start working right away. No stuttering, no freezes. Go figure.

[-] panda_abyss@lemmy.ca 6 points 2 months ago

It's sad that all of those things were solved problems 20 years ago.

Like, Skype was usable on pretty much any computer with a webcam in 2006. Computers booted in a couple minutes with their spinning disk drives.

The tech is faster, more reliable, higher resolution, etc, but the software is fucking ass.

[-] Viper_NZ@lemmy.nz 3 points 2 months ago

Using electron for seemingly every app will do that.

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[-] BlameTheAntifa@lemmy.world 5 points 2 months ago

Install an outbound firewall and be horrified by how much Windows phones home and how much telemetry it continuously exfiltrates without your consent.

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[-] chunes@lemmy.world 8 points 2 months ago

Determinism is generally a quality I look for in computers

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[-] vane@lemmy.world 8 points 2 months ago* (last edited 2 months ago)

CEO, Microsoft AI
Microsoft · Full-time
Mar 2024 - Present · 1 yr 9 mos
Redmond, Washington, United States

but also

spoiler

The Economist logo
Non Executive Director
The Economist · Full-time
Jun 2019 - Present · 6 yrs 6 mos
Greater London, England, United Kingdom · Remote

a fucking newspaper guy, why they write about AI so much, you think ?

[-] jjlinux@lemmy.zip 8 points 2 months ago* (last edited 2 months ago)

I can't recall ever liking almost every single comment in a post before, what a fucking rush.

[-] _cryptagion@anarchist.nexus 7 points 2 months ago
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[-] lemmy_outta_here@lemmy.world 7 points 2 months ago

LLMs are cool up to a point. It is pretty neat to see something imitate human speech so convincingly. But that's it: neat. Like a phone shaped like a hamburger.

For me to be impressed beyond that, your thing needs to either do something that I can't do better or do something i don't want to do. I can write a pretty good grade 8 essay. I can summarize a paragraph. I can write a dirty limerick. I can complete my own sentence without ~~punctuation~~ suggestions.

When I want to create something, I want to do it myself. Putting my ideas in order and finding the words to say something meaningful is the fun part. Even when I write a work email or a cover letter, I'm not really interested in help. Either I have something to say (don't want help), or I rattle it off in one go (don't need help).

Microsoft, I don't owe you my attention or my money. Make something useful that doesn't suck. Impress me.

[-] DomeGuy@lemmy.world 6 points 2 months ago

As has been said elsewhere about everything Microsoft is pulling:

If your LLM was worth using you wouldn't need to force anyone to use it.

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[-] Victoriathecompact@sh.itjust.works 6 points 2 months ago

AI is becoming impressive. But that doesn't mean I agreed to let companies steal my data and art to train it.

[-] CosmoNova@lemmy.world 6 points 2 months ago

Well my guy have you actually used and I mean really sat down and used your burning pile of slop for an excuse of an OS? I bet you haven‘t because you don‘t have to. Your assistants have to deal with that and they get paid to not complain about it. Meanwhile you get paid to waste oxygen and have lost touch with reality to the point you‘re no longer able to contribute to society in your current position. How sad.

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[-] muusemuuse@sh.itjust.works 6 points 2 months ago

Because it’s just an inference machine. That’s impressive on its own but you fuckers keep pretending it is intelligent. It’s not. It’s a toddler with an enormous vocabulary and shareholders.

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[-] ABetterTomorrow@sh.itjust.works 6 points 2 months ago

What’s mind blowing is this guy doesn’t get dick and windows sucks

AI bros are beyond delusional.

[-] Saltarello@lemmy.world 5 points 2 months ago

I couldnt give a flying fuck what this clown thinks. My brand new Beelink EQ14 came with Win11. Its now running Ubuntu server

[-] Sunflier@lemmy.world 5 points 2 months ago

I don't want anything to do with AI. I disabled it everywhere. Yet, you keep shoving it down my throat. The more you do that, the less I want to interact with it. Toss more AI on me, and I'll look to disable it.

[-] xxce2AAb@feddit.dk 5 points 2 months ago

"I have a radical business strategy: Fuck our customers, and fuck what they want. It's going to be great. They'll love it. Or else."

[-] NaibofTabr@infosec.pub 4 points 2 months ago

"Why don't people like our user surveillance systems? they're so impressively good at invading your privacy!"

[-] deacon@lemmy.world 4 points 2 months ago

Sounds like a you problem bucko.

[-] webp@mander.xyz 4 points 2 months ago

I've AIed your computer, without your consent... where are my applause?!

[-] rudyharrelson@lemmy.radio 4 points 2 months ago

I dunno if I'd say I'm "unimpressed" with AI. I certainly find the technology itself fascinating. I worked with machine learning for years before consumer generative AI became mainstream and it's profoundly impressive what decades of research and development have yielded. I genuinely do admire the painstaking work that underappreciated computer scientists have put in to make such things possible.

That said, "AI" is the new "blockchain" insofar as virtually every company on the S&P 500 has decided this is the new be-all-end-all feature that must be integrated into every aspect of every project. I don't need AI to be part of my OS. I will open a new tab in my web browser if I decide I have a task for it. Granted, I am not a representative sample of a typical computer user (I use GNU/Linux btw).

To say nothing of the unethical manner in which these models are trained, using works produced by actual writers, artists, programmers, etc. Obviously profiting from their works while offering zero compensation (and actively taking work away from them by offering AI as an alternative to their craft).

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[-] tabular@lemmy.world 4 points 2 months ago

20 years ago I would have been excited: when Microsoft made Clippy to try and help people. Now we know you created this to harvest data.

I'm mind-blown that people feel no shame when data harvesting from computer illiterates, or programmers who write anti-features (like forced online accounts for a local OS).

[-] Semi_Hemi_Demigod@lemmy.world 3 points 2 months ago

If he thinks the reaction was people not being impressed then it shows that CEOs are psychopaths who can’t relate to normal people.

[-] n3m37h@sh.itjust.works 3 points 2 months ago

Lay off the coke man, talking to a computer isnt impressive when the average persons hydro bill goes up each month to support your bullshit

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[-] Manjushri@piefed.social 3 points 2 months ago

I don't like your LLM because A) It's a piece of junk and I cannot trust it's answers, and B) It's designed and built by an organization focused solely on gathering every bit of data about me that it's possible to gather and use that information to squeeze every nickle out of me you can.

I honestly cannot think of a single reason why I, or anyone else, would want this crud built into anything other than toys, and even then I doubt it would end well.

[-] PieMePlenty@lemmy.world 3 points 2 months ago

His post was so negatively received that he was forced to turn off replies

Wait, what? How was he forced? He literally couldn't take that people don't like his product? He would have died if he didn't do it?

[-] Imgonnatrythis@sh.itjust.works 3 points 2 months ago

I must be ceo material. I use this same type of argument when my partners seem unimpressed with my sexual performance.

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this post was submitted on 19 Nov 2025
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