Scarborough woman wants answers after being told she is dead (www.bbc.com)

submitted 9 months ago by Emperor@feddit.uk to c/andfinally@feddit.uk

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cross-posted from: https://lemmy.ca/post/20347898

Archive/mirror: https://archive.ph/1pl5L

Mrs Johnson, from Scarborough, attended her hospital appointment in March 2023.

The mother-of-two said: "I gave them my letter and their first words were, 'ooh you're dead'.

"I said, 'pardon?'. I was in shock.

...

The retired housekeeper contacted her GP and was told the mistake had been fixed.

However, when she contacted the Department for Work and Pensions (DWP) the bemused call handler told her: "On the computer you're dead".

"I said, 'I'm not, I'm still talking to you'.

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[-] NegativeLookBehind@lemmy.world 14 points 9 months ago

Is she sure she’s not dead?

[-] The_Che_Banana@beehaw.org 9 points 9 months ago

If she were a dad he would use the line "I'm not dead yet!" and laugh until everyone was sick of him...

[-] apotheotic@beehaw.org 4 points 9 months ago

No she was dead not dad!

[-] Flax_vert@feddit.uk 9 points 9 months ago

"And that person, whoever has pressed a button, shouldn't be working wherever they are."

Mistakes happen, although perhaps the system could be redesigned. It's likely a fault of a UI, I doubt it was malicious or entirely incompetent.

[-] Rentlar@lemmy.ca 8 points 9 months ago

Sounds like the assassins Scarborough Health Network hired under Premier Ford's new healthcare plan didn't do their job correctly.

[-] intensely_human@lemm.ee 7 points 9 months ago

She does kinda look like she was put together by Laconian repair drones

[-] Seleni@lemmy.world 5 points 9 months ago* (last edited 9 months ago)

Bring out your dead!

Here's one.

I'm not dead!

‘Ere. He says he's not dead!

Yes, he is.

I’m not!

[-] Tweak@feddit.uk 5 points 9 months ago

NHS England said they were aware of an issue involving an incorrect death registration which was rectified by the patient's GP but they do not notify the DWP of a death.

Let me guess, NHS England uses a version of Horizon, and DWP have special secret backdoor access into health records...

[-] apotheotic@beehaw.org 4 points 9 months ago

The miracles of modern medicine!

[-] s12@sopuli.xyz 3 points 9 months ago

It’s a scam! Hang up!

lol

[-] maculata@aussie.zone -4 points 9 months ago

I mean… she only looks half alive…

[+] papalonian@lemmy.world -9 points 9 months ago

Quite a non story, working in the medical field... Obviously it's a mistake and shouldn't have happened, but why would one be "shaking like a leaf" because a computer screen says you died 4 months ago? Like, do you think you're gonna drop dead because that's what the computer says? Or that you've actually been dead this whole time and you're just imagining it?

"Whoever did it, whoever pressed the button, shouldn't be working where they're working" 🙄 ok grandma let's get you home.

[-] Hawk@lemmy.dbzer0.com 21 points 9 months ago

Being declared dead can have a lot of consequences, especially financially. I'd be shaking.

[-] EtherWhack@lemmy.world 14 points 9 months ago

...in frustration and anger.

To explain a bit, institutions will likely freeze all your accounts (including your money) until the mistake is "officially" corrected. This means without family or a friend to help, you can easily get stuck.

[-] Flax_vert@feddit.uk 3 points 9 months ago

The institutions should be prepared for this happening though

[-] EtherWhack@lemmy.world 6 points 9 months ago

It would be tricky as they can only release them with an official correction, which can take time.

One of the biggest reasons they would freeze them is for fraud prevention. If there is any activity on an account when a person is supposed to be dead, it would indicate something is awry and it's their duty to prevent it.

[-] Tweak@feddit.uk 2 points 9 months ago

They are, that's why they freeze things first and only proceed when they get a copy of the death certificate. Someone has to give them the death certificate, which is why nothing happened here for 4 months.

For bank accounts, this means you can't withdraw their money until it's gone through probate. However, if it's a joint account then the surviving account holder can still use the account as normal. However if no one's pushing for probate (and without death certificates) nothing much will happen for a while.

This is why it's a bit of a non-story, nothing major happened ultimately, nothing was likely to happen soon (her carer's payments stopped temporarily but it sounds like she didn't realise until after the hospital appointment), and if anything the most surprising thing is that it took the "dead" person 4 months to even notice the mistake.

[-] bitchkat@lemmy.world 3 points 9 months ago

the article says she lost a government payment she was receiving for a few a months.

this post was submitted on 05 May 2024

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