23
Need support? (lemmy.world)
submitted 1 year ago by ruud@lemmy.world to c/lemmyworld@lemmy.world

If you need support, best is to not DM me here or mention me in comments. I now have 300 notifications and probably no time to read them soon. Also I don’t do moderation so any moderation questions I have to forward to the moderation team.

where to get support

There’s the !support@lemmy.world community, and another option is to send mail to info@lemmy.world. Mail is converted to tickets which can be picked up by admins and moderators.

Thanks! Enjoy your day!

top 24 comments
sorted by: hot top controversial new old
[-] breadsmasher@lemmy.world 4 points 1 year ago

hey ruud do you need support? 😀

[-] freeman@lemmy.pub 2 points 1 year ago

Now I feel bad to @‘ing him the other day. Sorry @ruud.

[-] _Rho_@lemmy.world 2 points 1 year ago

Yeah this is the real question. Lol.

Legitimately though, does anyone know how I/we can support this instance? I know it's been experiencing growing pains due to the Reddit exodus (Rexodus?) Which is completely understandable. I just want to know how to help. Is it giving to a Patreon or something? Is it getting involved in their GitHub? Maybe it's simply being patient. I don't know.

[-] slinky317@lemmy.world 4 points 1 year ago

Does 2FA work? It's a real janky implementation that doesn't even require the confirmation of a 2FA code before it's enabled. But I tried logging into my account using incognito mode and it wouldn't let me with 2FA enabled and I had the right code. I think this needs to be looked at before people start getting locked out of their accounts.

[-] solrize@lemmy.world 2 points 1 year ago

Thanks for all this. Should we open tickets for general website issue reports, where we don’t need individualized help? There were a few threads for that in the past.

If you have a ticket system (assuming it isn’t Github Issues), why not open it so people can submit stuff directly?

[-] B16_BR0TH3R@lemmy.world 2 points 1 year ago* (last edited 1 year ago)

I'm seeing lots of posts in German and lots of posts that just contain pictures of gigantic breasts. I don't speak German and I haven't been interested in breasts since I was an infant. Is there any way to filter out the languages that I don't speak as well as NSFW posts?

[-] ruud@lemmy.world 2 points 1 year ago

In your settings you can de-select 'Show NSFW'. I think you can also select the language there but I haven't tested that

[-] B16_BR0TH3R@lemmy.world 2 points 1 year ago

I think I managed to remove NSFW content, but I have no idea if I managed to fix the language issue, that menu needs a lot of work. Thanks Ruud!

[-] books@lemmy.world 1 points 1 year ago

Anyone else see a different user name where their name is for like a split second before it registers as you? It only happens if I leave the lemmy window up for a long time and then hit refresh.

[-] zeppo@lemmy.world 2 points 1 year ago

I see that, yes. Must be something about how a script works.

[-] gylotip@lemmy.world 1 points 1 year ago* (last edited 1 year ago)

Hello, I recommend you make the M (moderator) green and A (administrator) red, just like how Reddit handles mod and admin distinguishing. The current indications don't make sense, and following Reddit's way of coloring the indications seems much better. Reddit's way also follows the RGB coloring scheme, where OP is blue, M is green, and A is red.

[-] ren@lemm.ee 1 points 1 year ago

not to pile on, but woof. really love lemmy and happy to work hard to build a community here. Lemmy.world was a great general instance when I hopped on so started there and was going great until 0.18

0.17 had bugs, sure, but it ran, it loaded.

but goodness... I made a lemm.ee account this morning and tested it replying to a lemmy post on both. lemm.ee reply posted immediately. My lemmy.world reply to that? still spinning

To get my community to load. I clicked it, got no page, one refresh got the page and icon, 2nd refresh finally got the banner too.

Is it all down to too many users? I'd move my community to help, but I don't think that's possible yet.

*edit, I actually couldn't reply to this thread from lemmy.world, so now copypasta'd it to post from lemm.ee

[-] ren@lemm.ee 1 points 1 year ago

oh wow. So, posting this TOO lemmy.world FROM lemm.ee also took forever, but finally posted. Posting too lemmy.world FROM lemmy.world never posted, just a spinning reply button for 30 min until I closed the tab.

[-] grissee@lemm.ee 1 points 1 year ago

yep, currently I'm fleeing to lemm.ee until we got stable performance in .world

[-] isdfoa@lemmy.world 1 points 1 year ago

Hm, maybe I should do the same (and if it's helpful to spread the load across instances anyway?). I try to comment and never able to (always a network error or some other error on both jerboa and wefwef). Let's see if this comment even posts lol

[-] grissee@lemm.ee 1 points 1 year ago

it does! yes, you should try making account in other instances

it's kinda sad that our subscription doesn't carry over but c'est la vie

[-] Risk@lemmy.world 2 points 1 year ago

I'm hoping some clever app dev creates a feature to auto-pull your subscriptions across accounts.

this post was submitted on 02 Jul 2023
23 points (96.0% liked)

Lemmy.World Announcements

28381 readers
2 users here now

This Community is intended for posts about the Lemmy.world server by the admins.

Follow us for server news 🐘

Outages 🔥

https://status.lemmy.world

For support with issues at Lemmy.world, go to the Lemmy.world Support community.

Support e-mail

Any support requests are best sent to info@lemmy.world e-mail.

Report contact

Donations 💗

If you would like to make a donation to support the cost of running this platform, please do so at the following donation URLs.

If you can, please use / switch to Ko-Fi, it has the lowest fees for us

Ko-Fi (Donate)

Bunq (Donate)

Open Collective backers and sponsors

Patreon

Join the team

founded 1 year ago
MODERATORS