And you, rather than helping someone who admitted that they were new to the community and trying to learn, decided to just be a dick.

So much this. As someone who runs a technical call center, I don't know is an acceptable answer but follow it with a plan to find out!

https://www.spaceflightnow.com/news/n0410/04noaanreport/

Probably a lot like the person responsible for dropping the NOAA-19 satellite.