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More than you bargained for
(lemmy.world)
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this post was submitted on 26 Jul 2025
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No one who's worked in IT ever thinks it's going to be a quick ticket.
Attempting to access the keyboard in order to physically unmute the mute button for the HR director in a live conference spanning five continents, while being yelled at and called "incompetent" for "not knowing how to do my work", in front of the entire board of directors, by the HR director, was probably the longest goddamn minute, can confirm.
I had this near exact situation happen. I turned around and in a calm tone told her “I need to to stop trying to do my job over my shoulder and if that’s an issue I can get my director to come and resolve this for you” (my it director and her were buddies) she became silent in shock I assume. Resolved the issue a minute later (video feed issue). Walked back to my office and got fired for my comment 2 hours later.
Wow, that's fucked up.
everyone treats these anecdotes like funny little isolated instances but they really paint a constellation of just how oppressed we all are in many tiny ways. people just accept the massively biased power balance as normal.
idk what’s wrong with us man. all this time and we’re still here bopping each other on the head.
"You're on unmute."
'So de-unmute me, come on!'
Whenever I’m in the middle of something and I get a message from someone high up on the org chart.
“Hey, got a moment for a quick question?”
Me, internally: ‘Ah, fuck.’
Externally: “Yeah, totally!”
see I just ignore that shit until I actually have a moment, if it were important then they'd have said what it's about
I'm not IT. but I can't imagine being IT would change my response
and given that my job is often 4 hours straight of running from one fire to another, it could be a while until they get a response
That’s part of the gig in many IT roles. You have to be at least partially available for IT help requests.
Well I still do sometimes but I am a very slow learner. In my defense, I've only been in the field for 20+ years.
When I worked phone support I'd say about 50% of incoming calls were easily identifiable as quick tickets, cuz I knew I wouldn't have the access, tools, knowledge, or some combination to deal with it. Just document and escalate. Hell those were quicker than the supposedly quick and easy password resets. Thinking I'd actually figure something out or getting roped into remoting in because they don't want to wait for someone is where problems would arise.
I think I have learned about seven separate ticketing systems at my work, so far. The specialized ones are associated with small teams I know and can go harass if they don't answer in a reasonable time frame. The big main one, the associates reliably answer quickly, to let me know they can't help me. It all feels very broken.