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More than you bargained for
(lemmy.world)
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this post was submitted on 26 Jul 2025
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Yup, when I call tech support, I'll list all the stuff I did to cut through the base levels of support to get to someone who can actually help.
Relevant XKCD.
last time I started listing what I had already tried, the support agent cut me off to reiterate that I needed to restart the device
yeah, I know. you told me to, I clearly responded "okay, I'll do that now", and then I started giving you the relevant information of what I've already tried. no need to be rude, just giving you info while we wait for the thing we both know will fail
Yeah, it depends on the agent. Sometimes I get stuck too, but if I ramble off enough relevant info, they usually put me through.
For example, I had an internet issue, and it was obviously on their end because pings to my router and their gateway were both solid, while pings to a reliable server kept dropping packets. Rebooting my router obviously wouldn't help because everything up to their gateway was fine.