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How UPS is using AI to fight against package thefts
(www.cbsnews.com)
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this post was submitted on 21 Dec 2023
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The quality of the major shipping carriers, at least in a relative sense, seems to be highly regional. In some places, UPS seems to be best. In others FedEx, and for instance in my area, it's USPS (with caveats).
Around here, UPS is the worst of them and whenever I see something is being delivered via UPS, I try to prepare myself for disappointment. They deliver around here late at night instead of during the day like all the others (literally). They lose packages more than all the others and they outright lie about delivery status, marking things as "delivered at front door" when they obviously didn't. Plus, if something's going to arrive in mangled condition, it's most often because it was delivered UPS -- definitely have more issues with that than all the other carriers combined.
Some of it I can overlook, but persistent issues with lying about delivery status (and then delivering things days later) is inexcusable for me.
Granted, the others are far from perfect, but man, UPS is in a different league of suck around here. Nice to hear they've got their shit together in some parts of the world, though.
USPS is always a class above the others in my experience. Good pay and good benefits equal employees who do a decent job.
USPS (and Amazon) are also decently accurate with their estimated delivery window. If USPS says it'll be delivered between 11:00 a.m. and 2:00 p.m., I believe it.
When UPS makes a similar claim, my reaction is "UPS has never delivered a package to my door before 4:00 p.m. the entire time I've lived here so who do they think they're fooling?"