Bowser says the people he worked with weren’t very social and he helped “testers” troubleshoot devices. “I started becoming a middleman in between the people doing the development work, and the people actually owning the mod chips, playing the games,” he says. “I would get feedback from the testers, and then I would send it to the developers … I can handle people, and that’s why I ended up getting more involved.”

Bob Slydell : What you do at Initech is you take the specifications from the customer and bring them down to the software engineers?

Tom Smykowski : Yes, yes that's right.

Bob Porter : Well then I just have to ask why can't the customers take them directly to the software people?

Tom Smykowski : Well, I'll tell you why, because, engineers are not good at dealing with customers.

Bob Slydell : So you physically take the specs from the customer?

Tom Smykowski : Well... No. My secretary does that, or they're faxed.

Bob Porter : So then you must physically bring them to the software people?

Tom Smykowski : Well. No. Ah sometimes.

Bob Slydell : What would you say you do here?

Tom Smykowski : Well--well look. I already told you: I deal with the god damn customers so the engineers don't have to. I have people skills; I am good at dealing with people. Can't you understand that? What the hell is wrong with you people?