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Regarding problems in popbox
(monyet.cc)
That sound terrible ... If you made an account after delivery, may I know how popbox became your choice of delivery endpoint in the first place?
It is the courier (for this case City Link Express) that uses it, because they are the ones who deliver it. I haven’t had any issues when ordering with Shopee, they always put in popbox and I had no problems so far :v
Then try CLE as well, maybe their side didn't initiate the process that allows you to get a code?
Ask Malaysians about anything!