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Adobe stole my creative suite (feddit.it)

submitted 4 months ago* (last edited 4 months ago) by Moonrise2473@feddit.it to c/piracy@lemmy.dbzer0.com

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One day many years ago I had too many drinks and being stupid and naive and I bought adobe cs5. I still use it on the same computer I installed it a decade ago. Activated and installed only once. Today they revoked the access to it. Clicking the link they say "revoked because purchased from an untrustworthy reseller"

Yeah... untrustworthy reseller, look at the invoice and see who sold&shipped that physical copy...

sold by adobe themselves

Contacted support, they said that they won't do anything about it because it's EOL.

Moral of the story: don't do like me. If buying isn’t owning, piracy isn’t stealing. Never give your money to Adobe.

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[-] Sir_Kevin@lemmy.dbzer0.com 208 points 4 months ago

Send this to Luis Rossman. He'll have a fieldday with this shit.

[-] DebatableRaccoon@lemmy.ca 87 points 4 months ago* (last edited 4 months ago)

Agreed. Definitely send this to Louis. The tirade will be funny, at the very least.

[-] brbposting@sh.itjust.works 85 points 3 months ago

Sent OP’s thread to email on his business’s semi-hidden contact page

(sorry for the spam Louis, lotta us instantly thought of you - hope it translates to some awareness, action, & Adsense revenue)

[-] polle@feddit.org 12 points 3 months ago

Nice!

[-] empireOfLove2@lemmy.dbzer0.com 163 points 4 months ago* (last edited 4 months ago)

SEND THIS TO LOUIS ROSSMANN. He absolutely will rake them a new one and companies tend to magically "fix" errors in their favor when people make a huge PR stink about it.

It will help bring Adobe down faster too, because unilaterally revoking previously purchased licenses no matter how old is a great way to lose all trust from your corporate customers.

Edit: also cs5 is universally pirated, this is now your legal perogative to pirate it to retain access to the copy you PAID FOR.

[-] bizarroland@fedia.io 46 points 4 months ago

I will say that this is horribly fucked, nobody should have to burn through their 15 minutes of Fame in order to receive the basic goods and services that they have paid for.

[-] ITGuyLevi@programming.dev 35 points 3 months ago

It feels even dirtier because OP bought a physical copy, that feels so much more like Adobe broke it at night and stole it.

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[-] viking@infosec.pub 119 points 3 months ago

Escalate it to the EU consumer watchdog, they got some real teeth.

https://commission.europa.eu/live-work-travel-eu/consumer-rights-and-complaints_en

Assuming you bought the Italian version because you're living in Italy.

Best case, you get your money back.

[-] rickyrigatoni@lemm.ee 37 points 3 months ago

I feel like money back in this instance should also account for inflation.

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[-] uis@lemm.ee 29 points 3 months ago

EU, I belive in you!

[-] TrudeauCastroson@hexbear.net 112 points 4 months ago

They were right, they are an untrustworthy seller.

Reminds me of when all their customer data leaked, and obviously the people who pirated didn't have that issue.

[-] Apollo2323@lemmy.dbzer0.com 102 points 4 months ago

If the program is EOL why do they care if you use it or not? Like fuck thats really a nasty way on making you buy the new software. But you know what? If you are looking for a better version. Translate to Spanish Pirate Artist and you can find it there.

[-] tiramichu@lemm.ee 36 points 4 months ago* (last edited 4 months ago)

You answered your own question. If OP can't use it, maybe they'll buy a subscription, thinks Adobe.

Super scummy.

[-] zephorah@lemm.ee 101 points 4 months ago* (last edited 4 months ago)

My elderly parent had this happen. Hobby is photography. Still used CS5. Boom, gone. Adobe wanted to sell a subscription plan when they called to figure out what happened, which just made them mad.

But now they’re sad and not engaging their hobby because they no longer have CS5.

Too bad I can’t get adobe on abuse of the elderly for this shit.

[-] hexagonwin@lemmy.sdf.org 72 points 4 months ago

Maybe you can just install a pirated copy for them?

[-] Petter1@lemm.ee 10 points 3 months ago

Yes please! This story makes me so sad 😞

[-] xilliah@beehaw.org 23 points 4 months ago

I like darktable for photography

[-] IrritableOcelot@beehaw.org 10 points 4 months ago

Darktable if you're ok with a steep learning curve, RawTherapee if you prefer an easier-to-use UI with a few less features.

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[-] atro_city@fedia.io 83 points 4 months ago

This is what drives people to piracy. Then they whine about how pirates cost them money.

[-] VieuxQueb@lemmy.ca 42 points 4 months ago

What's fumny to me is I remember watching a computer show on TV in late 90s they where interviewing an Adobe representative about the new Photoshop 5.0...

The TV host asked what adobe though about pirated copies and the representative said on LIVE TV that Photoshop price was for professional who make a living out of Photoshop and that any hobbyist had nothing to fear about using a pirated copy as it only served to get more people knowledgable about Photoshop and if these started doing business in photography and neede Photoshop they would then pay for it so to not be unprofessional.

[-] Sir_Kevin@lemmy.dbzer0.com 20 points 3 months ago* (last edited 3 months ago)

I remember this as well. Their whole stance was that they'd get everyone using Photoshop even if people had to pirate it. That's part of how it became the industry standard.

[-] EarthShipTechIntern@lemm.ee 8 points 3 months ago

Metallica vs. Napster

Same story, retold by adobe

[-] atro_city@fedia.io 9 points 3 months ago

Probably weren't public by then.

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[-] lord_ryvan@ttrpg.network 10 points 4 months ago* (last edited 4 months ago)

They didn't whine about it even once here. They whined about their own untrustworthiness, which I can't argue with.

[-] polle@feddit.org 54 points 3 months ago

This really sucks. As a fellow cs2 user, i switched to krita some years back, perhaps its good enough for your work.

[-] C126@sh.itjust.works 12 points 3 months ago* (last edited 3 months ago)

I don't support piracy of Adobe, because you're still using their ecosystem and still supporting it by propagating its use. Just stop using their trash, seriously.

[-] polle@feddit.org 39 points 3 months ago

What are you talking about? I am using and recommending krita, lol.

[-] rickyrigatoni@lemm.ee 21 points 3 months ago

he's piggybacking off your top comment to make his own thoughts more visible. it's what we in the business call a "pro strat" 😎

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[-] Omgboom@lemmy.zip 53 points 3 months ago

This reminds me of the time that Malwarebytes revoked 3 of my perpetual licenses that I bought before they moved over to a subscription model. Sorry, I told them I was never going to stop talking shit about them until the day I die, so I take any opportunity to bitch about it

[-] Natanael@slrpnk.net 9 points 3 months ago

I have a frozen license with them which they'll reactivate once I give them the receipt information they didn't send me when I bought it from them........

[-] theOneTrueSpoon@feddit.uk 46 points 3 months ago

I'd like to see a clickbaity article about this with a title like "Adobe steals product customer paid for, admits they are an ' untrustworthy reseller' of their own products"

[-] conciselyverbose@sh.itjust.works 14 points 3 months ago

"Adobe bans customer for buying from scam retailer Adobe.com"

[-] cybermass@lemmy.ca 8 points 3 months ago

I need this article

[-] Findmysec@infosec.pub 38 points 4 months ago

OP please forward this email and your story to Louis Rossman

[-] datavoid@lemmy.ml 35 points 3 months ago* (last edited 3 months ago)

I recently commented about how much I hate Adobe for their horrible subscription tactics, and the fact that the Canadian government REQUIRES you to use Adobe reader to sign PDFs in order to immigrate to canada.

The last time I complained to them, they offered me a free extended trial in order to make things right. I tried to cancel the free trial on July 10th, and was informed that it would cost $100 to cancel my contract.

I don't have enough money to hire lawyers, but I am 100% sure what they did was illegal. I have a severe mental health disorder, which resulted in me trying to kill myself after being literally fucking raped by a company. July 10th is also my birthday, which was fucking great. I fucking LOVE me a good corporation, they bring so much joy to the world.

Sorry for the TMI, I fucking hate this company.

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[-] StinkySocialist@lemmy.ml 32 points 3 months ago

Fuck Adobe.

[-] ipkpjersi@lemmy.ml 32 points 3 months ago

I mean, they're not wrong. Adobe is untrustworthy, after all.

[-] Reverendender@sh.itjust.works 30 points 4 months ago

I would love it if you took them to small claims court on this. We all love piracy, but I would also love to see how that case turned out.

[-] Sparky@lemmy.blahaj.zone 25 points 3 months ago

Call me crazy, but this is definitely a ploy to force users who bought their products to pay for Adobe's crappy subscriptions.

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[-] Fuzzy_Red_Panda@lemm.ee 20 points 3 months ago* (last edited 3 months ago)

OP, Louis Rossmann would love to hear your story. He makes videos about anti-consumer shenanigans like this.

[-] electricprism@lemmy.ml 18 points 3 months ago

It would appear the installation is in need of a "repair"

[-] JokeDeity@lemm.ee 18 points 3 months ago

I've been pirating Photoshop since I was 14 in 2005, and I've only been proven time and again that they don't deserve my money. Easily one of the greediest, greasiest companies out there.

[-] umbrella@lemmy.ml 16 points 4 months ago

🏴‍☠️

[-] far_university190@feddit.org 13 points 3 months ago

Not pirating adobe software is morally and ethically wrong

[-] ResoluteCatnap@lemmy.ml 13 points 3 months ago

This happened to me last year. Bought a cs4 and cs5 design suites back when they came out. Only ever used on one computer. When i unauthorized my computer and moved it to a new one they wouldn't authorize it and demanded proof of purchase. I showed those fuckers a paper receipt from 10-15 years ago. They wouldn't accept it and required additional information to verify i was authorized to purchase the software at the discounted price from an authorized retailer. It took several back and forth before they issued a new cd key instead of reactivating mine.

I suspect the cdkeys were cracked at some point and i just had the unfortunate luck of mine being abused. Would be nice if they didn't require online authentication for a product i legitimately own though. If they are going to require online authentication then they need a more secure way of generating their cd keys.

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