I mean thats cool and all but somebody has to deliver the packages. It's not the recipient's fault the job sucks, the recipient paid for delivery with an expected time of reciept. Entering gate codes is part of the job, ringing doorbells and actually waiting for someone to answer is part of the job, actually stopping at the goddamn address and getting the package out of the truck and going up to the door with it is part of the job. If they have unreasonable expectations placed on them, that's between them and their manager. I fail to see what it has to do with me or my package. I had FedEx leave notes on my door THREE consecutive times saying "we could not deliver your package because 'the business is closed.'" It was a residential address, and the package contained critical medical equipment. Mofo had those slips ready so he could cut and run without looking for the package.

I mean, I agree. But also is it not just more work for them to bring the package back to the facility? If they would just leave the damn package they could save us both from more work!

They won't deliver FedEx Ground packages to my workplace because it takes too long. Only next day or other priority levels are delivered.

My favorite is when it actually says "out for delivery" on the day it's supposed to arrive, never shows up, then changes to "could not be delivered" after not showing up.

I called FedEx last time this happened because the delivery was a firearm, and I needed to know what's happened. The person said it was loaded on a truck that morning, which triggered the status change to "out for delivery", but they didn't actually have anyone scheduled to drive the truck that day so it never even left the lot. It did arrive the next day, but I learned to not even trust "out for delivery" from them.

Awesome system, guys.

They claimed my package was delivered and it was nowhere to be found. I followed up and they just sent back the delivery confirmation. Said it was dropped off at a reception desk. My place didn't have a reception desk. Their CS went nowhere.

I ended up making a BBB complaint and whadooyaknow, I get a call from a supervisor at the local DC informing me that the package was actually delivered to a hotel two blocks away and they would retrieve it and redeliver it for me and apologizing for it taking so long. I had already gotten a reship from the vendor in the meantime. (Bonus, I ended up with twice the product)

It’s like the packages get to the last mile warehouse a day early, so the system says “it’s here, let’s send it a day early”. Then some idiot in either the warehouse or on the truck sees the package and says “oh this wasn’t scheduled to be delivered till tomorrow? Fuck that, it’s not going on the truck till tomorrow”

Happened so many times for me with FedEx now, I just disregard any updates they send.

I've had recent problems with FedEx like this as well. Like 3 of the past 4 deliveries it says it's going to deliver maybe a day early, then just fucking sits in the depo in the city ALL DAY while still saying it's going to be delivered today, until it's the end of the day and it switches to tomorrow.

They “lost” a $1300 computer monitor I was returning because it had multiple dead pixels. Tracking was weird, there was a “delivery exception” and it showed up 3 days later than originally expected.

Monitor company said the box arrived empty.

FedEx wouldn’t even talk to me about it because I wasn’t the one who ordered the shipping, Monitor company was. Monitor company accused me of sending them the empty box, routing me to their fraud department, unwilling to act as an intermediary to FedEx.

Had to dispute the charge with my credit card to get it resolved, a process that took about 4 months. Thank god for AmEx.

It is usually a driver who has too many packages or doesn't care, both cases are an issue with the company itself.

It's amazing the difference a union makes for customer satisfaction isn't it?

Note: USPS & UPS are both unionized.

Used to deliver for Amazon. Fragile, handle with care, this side up, lay flat, team lift, don't stack, all those mean nothing to the warehouse workers or most of the drivers. It's so chaotic in there and nobody has time to treat packages carefully.

i just don’t know what keeps these guys in business.

I've never heard of this company in the US, but I assume they have super cheap rates. That means they will continue to be the first choice of shippers that are covering shipping costs. This is especially true for high-volume businesses that move so much product it's cheaper to replace a couple of lost packages than to pay a better shipping company for every one.

I seriously did not realize Purolator was still around. My dad worked for them 40 odd years ago, and quit on the spot, with kids and a wife at home, because of how awful they were (called and checked with my mom first, who was supportive).

You press the # to start writing the code on Yale doorman, or to lock the door