I don’t know I’m not buying this whole thing.

My company is a Microsoft partner, we deal with all types of issues and requests including account hacking and lockouts. This just doesn’t read like a Microsoft customer support email. It reads more like a scammer actually.

The first paragraph sounds strange and not how they would typically start an investigation response.

They can, and have, recovered full access to our customers’ data in such an event, so weird to say they can’t.

even our engineers cannot retrieve them.

That just reads very strange. They don’t talk like that.

Then the final line with “Sincerely,” improperly indented looks like classic scammer text alignment.

And they wouldn’t sign it as “Microsoft Customer Support”. It would be signed with the agents name and wouldn’t be finite. Their ticketing system places footers that instruct the user to reply to the email for continued support.

This message looks bogus to me.

encrypted onedrive? what? press X to doubt. how do they do image recognition on uploaded images, then?

This is absolutely, 100% a fake or scam email. This email did not come from Microsoft.

They are protecting your personal date by not allowing the only person who should be able to access it?

I have two outlook accounts.

One is old and constantly deals with theft attempts.

But they never work because I have a passkey guarding the account.

MS doesn't let you completely disable password login. So the thiefs keep trying. Unfortunately for me. That means every time I want to access the account MS wants me to reset my, clearly working, password.

Not because they guessed my password, but because they tried to giess my password. You know a completely normal occurrence.

Fuuuuuuck do I hate corpo speak. All the fake friendlynesses and well wishes, ugh, go fuck yourself

“We don’t want to go through the trouble of trying to verify who the legit owner is even of we think it’s you.”

Story time: I once saw a betting page claiming to give away free Dota 2 skins. I wanted to take a chance, but smelled the sketchyness, so I logged in with a secondary account that I used that only had a free NSFW game.

Unexpectedly, after I logged in, they inmediately changed the password and the email associated, and probably tried to steal any skin I had; since this secondary account had none, I didn't lose anything.

I contacted Steam support, told them what happened with proof that I'm the owner of the previous email. They verified the situation, and I had my account back less than 48 hours after being "scammed". All of this in an account that literally only had a free porn game.

The massive difference between and what your friend is dealing with Microshit is crazy.

Microsoft is rather inept as a company and always has been, so this action sincerely doesn't surprise me.

Quit buying MicroIndiaSoft products.

They 100% can verify a linked Minecraft account and transfer it, or provide a new key.

They just won’t.

I also bet if the US intelligence agencies ask those engineers suddenly have ways to help. Microsoft holds the keys.

So, to summarize: "someone broke our security and so we're forbidding YOU access to YOUR data."

Sounds about capitalist.

encrypted onedrive? what? press X to doubt. how do they do image recognition on uploaded images, then?