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[-] answersplease77@lemmy.world 238 points 5 months ago* (last edited 5 months ago)

these cocksuckers were charging my 70-yr-old computer-illetrate mom nearly $80 a month because "she wanted to be able to open pdf on her laptop", and then once I found out and tried to cancel this pro subscription which she had, they forced us to pay a $200 cancelation fee which amounts to 50% of the remaining months until the end of the year. Adobe came pre installed and all she did was click on yes, yes, yes after the triall period finished. It's a predetory behavior from a scummy company. I will never forgive them for this.

[-] ripcord@lemmy.world 67 points 5 months ago

How did it get her credit card info if she only clicked "yes" boxes? Or was it linked to some other payment system that was set up on her system somehow (MS or Apple App Store or something)?

[-] answersplease77@lemmy.world 89 points 5 months ago

she told my sister who is also very stupid when it comes to computers to put it. I wish I was making this up

[-] Potatos_are_not_friends@lemmy.world 69 points 5 months ago

People on Lemmy, who kinda are on the upper echelons of technical aptitude, forget that the average user is really fucking dumb. Work a stint in level 1 IT and you will get the absolute wildest head smacking issues ever.

And companies capitalize on that by making it incredibly easy to give them money.

[-] answersplease77@lemmy.world 37 points 5 months ago

My sister who is stupid with computers is a successful consultant with phd in her field lol.

I'm not exaggerating to say 90% of people in the world treat PCs as non-intresting tools do their job. They have privacy-nightmare settings on their phones and never change the default apps or settings on their PC. That's how tech companies earn their billions

[-] xavier666@lemm.ee 7 points 5 months ago

Adobe is worse than scammers. Scammers at least have the self realization that they are scamming. Adobe will steal your money and huff on the fumes that they are providing a valuable service by letting people open PDFs.

I recently downloaded their PDF reader (because it's the only app which allows for digitally signing a document with a visible cryptographic signature) and it's 400 MB in size. In no world should a PDF reader be that large.

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[-] JonEFive@midwest.social 27 points 5 months ago

There's a reason scam artists target the elderly. If a box on the computer screen says "put payment info here" then who are they to argue with the box?

[-] xavier666@lemm.ee 10 points 5 months ago

TRUST THE BOX!

[-] b3an@lemmy.world 7 points 5 months ago* (last edited 5 months ago)

That is peak shittiness. Thank goodness your Mum has you to advocate, and I shudder to think of how many others don't and were shafted or continue to be shafted.

Their competition for PDF Reader; Foxit, jacked their prices up considerably this last year too. It used to be an affordable alternative. They too got greedy (I assume since Adobe was getting away with it!) and have lost a considerable amount of customers in both the consumer end-users and the business side.

PDF becomes increasingly more used and 'standard' with the fracturing of ability to edit them or do 'advanced' tasks like merging multiple PDFs.

There are some alternatives which are free but also either Freemium or just plain questionable in their usage. I don't want to trust some random company and I don't want to be nickel and dimed for basic features like merge.

I spent a long time testing and trying tools. Sadly nothing as comprehensive as what Acrobat offers, but not an option at their pricing. Same with Foxit. I use PDFsam for some basic merge stuff. An interesting project is also Stirling PDF. but pdfsam is like Freemium and Stirling I'm pretty requires docker and it's also not in all languages.

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[-] edwardbear@lemmy.world 166 points 5 months ago

My prayers are heard. I hope you burn in the lowest circles of hell, Adobe.

[-] athairmor@lemmy.world 62 points 5 months ago

I assumed their HQ was moved there long ago.

[-] ironhydroxide@sh.itjust.works 60 points 5 months ago

Yup. Though many people call it "Utah"

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[-] simplejack@lemmy.world 104 points 5 months ago

It’s so refreshing to actually have my tax dollars starting to fund consumer protection again.

If Trump gets in office again, it’s back to backsliding. Because apparently consumer protection is “big government” or some such shit.

[-] SorryQuick@lemmy.ca 29 points 5 months ago

It’s probably just your tax pennies unfortunately, your tax dollars are still going to the army and such.

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[-] datavoid@lemmy.ml 85 points 5 months ago

Somewhere on my PC I have a several page long rant about how many government websites in Canada require you to pay for an Adobe subscription in order to sign an "official" PDF.

Why the hell isn't there a better option for filling out legally required, government mandated forms than giving a private corporation money? This bothers me so fucking much.

[-] palordrolap@kbin.run 39 points 5 months ago

Feeling daring? If you have to buy the software anyway, invoice the government department the price of the software.

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[-] dan@upvote.au 15 points 5 months ago

You can't fill it out with Firefox? I think pdf.js (which Firefox uses) supports PDF forms.

[-] datavoid@lemmy.ml 8 points 5 months ago

Nope, I've tried every other option I could think of. All the browsers, a few websites, ms office products, non ms office products, some graphic design tools.. to Adobe's credit they did a great job making sure people had to pay

[-] dan@upvote.au 8 points 5 months ago* (last edited 5 months ago)

Ahh, it's probably using some proprietary features that only exist in Adobe products.

I'm not sure if they still sell it, but Adobe used to have a suite of form tools where the person filling out the form had to use Adobe Acrobat (it used some non-standard PDF form features), and the company collecting the form responses had to use software built on top of Adobe ColdFusion (which costs thousands of dollars per server). They really tried to lock people in to their form ecosystem.

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[-] Restaldt@lemmy.world 73 points 5 months ago

Hell yeah.

Fuck adobe.

I submitted a complaint about this exact thing to one of the government sites so im going to pretend I had a part in this

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[-] Dragomus@lemmy.world 56 points 5 months ago

Cancelation fees (and steep ones at that) on digital goods/"services" ... shows how far things sunk towards the lower hells.

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[-] lps@lemmy.ml 51 points 5 months ago

I saw this coming, with no easy way to cancel the monthly subscription and decided to pay with a prepaid credit card instead...glad I did, it saved me from getting robbed.

[-] realharo@lemm.ee 22 points 5 months ago

There used to be a "loophole", where if you changed to a different plan, it restarted the 7 day period during which you could cancel with no fee. Not sure if they ever changed that though.

[-] Rekorse@lemmy.dbzer0.com 9 points 5 months ago

Thats how I got out of it without having to pay the hundreds of dollars in cancelation fees. I was fuming at the time too, and that was maybe close to 5 years ago now.

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[-] Lucidlethargy@sh.itjust.works 46 points 5 months ago

Good. FUCK Adobe. I genuinely hope the entire company fails.

[-] AceFuzzLord@lemm.ee 42 points 5 months ago

I'm calling it now:

In other news Adobe forced to pay 0.001% if what they earn every day from subscriptions and still find loopholes allowing them to continue business as usual, with the US government sticking their thumbs up their ass because they can't make an example of Adobe too soon or the bribes.... I mean donations from lobbyists representing large companies will dry up.

[-] Jaybob32@lemmy.ca 39 points 5 months ago

I decided to try out the new version about a year ago. I had a monthly charge of about $26 I think it was. After about 3-4 months and not really using it, I cancelled a few days before it would renew for another month. $50 early cancellation fee? Wtf do you need to cancel a few mins before or it's early cancellation? Adobe fucking sucks ass.

[-] JJROKCZ@lemmy.world 21 points 5 months ago

That’s the trick, it’s always early cancellation, there is no allowed time to stop sending them money.

[-] Guadin@k.fe.derate.me 38 points 5 months ago

I've been on the verge of cancelling my subscription for multiple times now. But everytime I try an alternative it's missing something (for instance capture one mobile does not do masks/layers...), and so I keep shipping shitloads of money to a company which has dickass privacy rules and extorts you out of money.

[-] disguy_ovahea@lemmy.world 41 points 5 months ago

I’m a big fan of Affinity Photo and Illustrator. I switched when Adobe went to the subscription model. It’s very similar, and they have full tutorials on Vimeo for anything that works differently. It’s definitely worth the $20.

[-] thejml@lemm.ee 27 points 5 months ago

As a “prosumer” photographer (I do semi-pro landscape photography mostly, with a little astrophotography as a hobby when the sky is clear enough), I’ve been really happy with Affinity Photo over the Adobe suite. Definitely recommend. I just hope they keep their quality up since being bought out.

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[-] queue@lemmy.blahaj.zone 15 points 5 months ago

It doesn't help Adobe has software patents for their products, so anyone who makes a similar program has to either live in a country that doesn't recognize the "right" to claim you invented math, or be risk being sued.

[-] Squiddly@lemmy.world 10 points 5 months ago

That's why I'm a pirate matey

[-] Tippon@lemmy.dbzer0.com 8 points 5 months ago

Depending on what you're doing, Krita is worth a look. I gave it a go for cropping and lightly editing some photos recently, and then tried their version of the clone stamp tool. It's hidden under the brushes presets, but worked better than the Photoshop tool 👍

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[-] Modva@lemmy.world 35 points 5 months ago

Nestle and Adobe, on my special list.

[-] kescusay@lemmy.world 31 points 5 months ago

I remember when Adobe was a cool company that built art tools. Now it seems like the art tools are an afterthought, tacked onto a money-siphoning scheme.

[-] CurlyWurlies4All@slrpnk.net 34 points 5 months ago

Did they ever? They bought PageMaker in 1994 and Photoshop in 1995. They bought Macromedia in 2006, GoLive, Live motion, Typekit, Behance... Is there anything they've ever bought they haven't slowly ruined with financialisation or just outright shuttering what would have been competition?

[-] kescusay@lemmy.world 16 points 5 months ago

That's a good point. I gotta be honest, I'd forgotten that Adobe bought Photoshop.

[-] CurlyWurlies4All@slrpnk.net 10 points 5 months ago

Yeah they're kind of the ultimate monopolization machine

[-] foggy@lemmy.world 27 points 5 months ago

Over the barrel, please.

[-] WhiskyTangoFoxtrot@lemmy.world 23 points 5 months ago

Adobe's name is mud these days.

[-] AFC1886VCC@reddthat.com 23 points 5 months ago

Yeeeeeeee get fucked by the big dick of the government

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[-] JimVanDeventer@lemmy.world 22 points 5 months ago

This is beside the point, but it might help some people in the short term: I was able to switch my subscription plan without penalty and then cancel immediately without the cancellation fee. Maybe that still works.

[-] penquin@lemm.ee 13 points 5 months ago

Any corporation that does should just go bankrupt. Seriously, will you live fine without them? Of course. Will society continue to exist? Of course. Fuck these fucking scums.

[-] miridius@lemmy.world 9 points 5 months ago

Great, now do Amazon

[-] samokosik@lemmy.world 8 points 5 months ago

let's fucking goo

[-] TheFeatureCreature@lemmy.world 7 points 5 months ago

This gives warm and fuzzy feelings.

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this post was submitted on 17 Jun 2024
1229 points (99.4% liked)

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