The only alternative I have in mind is GitHub's issues, but I've heard people complaining it's too technical either so we went for the discord option. You cannot please everyone in the world ;_;
My schedule is very tight due to work, so I don't really have the time to implement my own bug report/support ticket system or try hosting something like bugzilla
Please stay safe. Take a day off if you need to :(
Don't be like me go to work with my brain turned off then messed up at work 😭